Terms and Conditions
Please review these Terms and Conditions carefully prior to registering an account or purchasing any mock test packages on Sohay IELTS (smartsohay.com).
IELTS® is a registered trademark of University of Cambridge ESOL, the British Council, and IDP Education Australia. Sohay IELTS is an independent preparation, AI evaluation, and mock testing service and is not endorsed by or affiliated with the official IELTS test owners.
1Acceptance of Terms
By accessing our website, creating an account, or purchasing subscriptions or credits, you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Refund Policy. If you do not agree to all terms stated herein, you must immediately discontinue using our services.
2Account Registration & Security
- Eligibility: You must be at least 13 years old to register an account and take mock exams.
- Single-User License: Each user account is strictly personal. Sharing login credentials, test credits, or subscription access with others is strictly prohibited and constitutes grounds for immediate account suspension without refund.
- Accuracy: You agree to provide accurate, current, and complete information during registration and keep your profile updated.
3Subscriptions, Payments & SSLCommerz
We offer both free diagnostic tests and premium paid packages (e.g. VIP Mock Passes, Examiner Speaking Pro, and custom plan bundles):
All prices are quoted in Bangladeshi Taka (BDT) unless stated otherwise. Prices are subject to change, but existing active subscriptions will not be altered during their active validity period.
Purchases made via SSLCommerz gateway (supporting bKash, Nagad, Rocket, cards, and internet banking) are automatically verified and activated in real time.
4Mock Tests, AI Feedback & Score Disclaimers
Our automated scoring algorithms and AI grading engines analyze your responses across the official 4 IELTS assessment criteria (Task Achievement/Response, Coherence & Cohesion, Lexical Resource, Grammatical Range & Accuracy):
- Diagnostic Nature: All scores, band estimates, and electronic Test Report Forms (E-TRF) provided by Sohay IELTS are formative diagnostic aids designed for skill improvement and self-evaluation.
- No Official Standing: Our scores cannot be used as an official certified IELTS result for university admissions, immigration, or professional licensure. Official scores can only be awarded by authorized official test venues.
- AI Accuracy: While our AI models are continuously calibrated to align with Cambridge scoring benchmarks, variations can occur. We do not guarantee an identical band score on your real examination day.
5Examiner Speaking Appointments
For plans that include live 1-on-1 human speaking sessions:
- You must join the scheduled video/audio room at the designated appointment time.
- Rescheduling must be completed at least 24 hours prior to the scheduled slot.
- Failure to join within 10 minutes of the scheduled appointment time constitutes a "No-Show" and the session credit will be forfeited without a refund.
6Prohibited Conduct
When utilizing Sohay IELTS, you agree that you will not:
- Scrape, copy, reproduce, or distribute our mock exam questions, audio files, or software components.
- Attempt to bypass security features, reverse-engineer the platform, or execute automated bots.
- Submit abusive, defamatory, or unlawful content in mock writing essays or speaking audio sessions.
- Resell, sublicense, or commercially exploit our services without explicit written permission.
7Intellectual Property Rights
All platform contents, software code, user interface designs, logos, graphics, audio tracks, and test content are the exclusive intellectual property of Sohay IELTS and its licensors, protected by Bangladesh copyright laws and international intellectual property treaties.
8Limitation of Liability
To the maximum extent permitted by applicable law, Sohay IELTS and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your inability to access or use the service, exam score discrepancies, or technical interruptions.
9Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the substantive laws of the People's Republic of Bangladesh. Any dispute arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts situated in Dhaka, Bangladesh.
10Contact Us
For any legal notices, questions, or clarification regarding these Terms and Conditions: