Privacy Policy
This Privacy Policy explains how Sohay IELTS ("we", "our", or "us") collects, uses, protects, and discloses information when you use our IELTS mock test platform and related services at smartsohay.com.
We never sell your personal information. Payment transactions are 256-bit encrypted via certified payment gateways (SSLCommerz).
1Information We Collect
We collect information that you directly provide to us, as well as data automatically gathered when you access and use our website and mock examination systems:
Full name, email address, password hash, phone number, target IELTS band score, exam date, and preparation preferences.
Reading and Listening answer choices, submitted Writing Task 1 & Task 2 essays, audio recordings submitted for Speaking evaluation, and test timing metrics.
Transaction identifiers, billing name, payment channel (e.g. bKash, Nagad, card), and payment status processed securely by SSLCommerz. We do not store credit/debit card numbers or PINs.
IP addresses, browser type, operating system, diagnostic logs, session timestamps, and referral pages to ensure exam integrity and platform performance.
2How We Use Your Information
We process personal data for legitimate educational and service delivery purposes:
- Simulating Authentic Tests: Delivering realistic computer-delivered IELTS Listening, Reading, Writing, and Speaking mock tests.
- Automated & AI Evaluation: Generating detailed band scores, criterion feedback, grammar corrections, and vocabulary recommendations for Writing and Speaking.
- Subscription Management: Processing orders, granting mock test credits, generating official E-TRF scorecards, and scheduling human examiner sessions.
- Account Security: Verifying email addresses, preventing unauthorized multi-user account sharing, and mitigating fraudulent activities.
- Communication: Sending transaction receipts, test completion alerts, account recovery links, and customer support responses.
3AI Evaluation & Audio Submissions
When you submit essays or audio recordings for AI evaluation:
- Your writing essays and speaking recordings are processed solely to compute linguistic scores, speech-to-text transcription, fluency indicators, and educational improvement suggestions.
- We do not sell, license, or publish your personal essays or voice recordings to third parties for advertising or commercial marketing.
- All AI processing takes place over encrypted connections adhering to strict confidentiality safeguards.
4Payment Security & SSLCommerz
All electronic payments in Bangladesh are executed through SSLCommerz, the country’s leading PCI-DSS Level 1 certified payment gateway aggregator. When making a payment:
- Your financial details (card numbers, CVV, mobile banking PINs) are processed directly on SSLCommerz’s 256-bit encrypted secure portal.
- Sohay IELTS never receives, views, or stores your banking PINs, OTP codes, or complete card data on our servers.
- We only retain transaction reference numbers, payment channel names (e.g., bKash, Visa), amount paid, and timestamp to confirm fulfillment of your purchased plan.
5Cookies and Tracking Technologies
We use necessary cookies and local storage tokens to keep you logged in securely, remember your test session progress (to prevent loss of answers during temporary network hiccups), and analyze aggregated website traffic. You can adjust your browser settings to refuse cookies, though doing so may restrict your ability to take timed mock exams seamlessly.
6Data Retention & Your Rights
We retain test performance histories and account information as long as your account remains active to provide continuous progress tracking. You maintain the right to:
- Request a copy of your personal data and test submission records.
- Update or correct inaccurate profile details at any time from your account settings.
- Request the permanent deletion of your account and associated submission data by contacting our support desk.
7Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our data privacy officer: